CANCELLATIONS
In the event that a Trip Participant wishes to cancel his/her Thread Caravan Booking the following terms and conditions shall apply:
The Trip Participant must notify Thread Caravan, in writing, of his/her desire to cancel. The following conditions shall apply with respect to refunds for cancellations:
If the Trip Participant cancels at least 90 days prior to departure, his/her non-refundable deposit is retained, but any other payments already made by the Trip Participant will be refunded in full;
If the Trip Participant cancels within 90 days of departure, all payments made by the Trip Participant will not be refunded.
Once the deposit is collected, all additional payments are due at least 60 days prior to departure. Thread Caravan reserves the right to cancel participation resulting in the loss of all money collected if any outstanding payment is not received by 11:59 p.m. on the 60th day prior to departure.
If, for any reason, the Trip Participant leaves a trip once it has commenced, Thread Caravan is not obliged to issue any refund, credit, or compensation.
If Thread Caravan is forced to cancel or significantly alter your trip, we will notify the Trip Participant in writing as soon as possible. When a tour is cancelled for foreseeable reasons, Thread Caravan will provide the Trip Participant the option for a full refund or full credit of trip payments made. This refund or credit will constitute full settlement of any claims the Trip Participant may have against Thread Caravan or our suppliers.
In the rare event that Thread Caravan is forced to cancel a trip for any unforeseen circumstance beyond the reasonable control of Thread Caravan, such as, but not limited to, acts of nature, war, labor strikes, pandemics, earthquake, flooding, etc., Thread Caravan will give the Trip Participant options for a full credit of payments made, or a refund of recoverable costs by the Thread Caravan. Refunds will not include any unrecoverable costs, such as non-refundable deposits, in the unlikely event any occur.
Thread Caravan reserves the right to cancel any workshop/trip at any time for any reason, including if there are too few participants, or if the quality of the trip or the safety of travelers is judged by Thread Caravan to be compromised. In such cases, a refund of payment received by Thread Caravan shall constitute full and final settlement.
Thread Caravan is not responsible for any loss incurred on account of non-refundable or non-transferable air OR travel tickets.
Due to the foregoing cancellation and refund policy, Thread Caravan requires that each Trip Participant purchase travel insurance. In the event that the Participant cancels their booking, Thread Caravan is not liable for any incidental costs, refunds or damages incurred by the Participant, such as but not limited to, airfare, passport and visa fees, vaccinations, hotel stays, etc.
Any complaint that arises as a result of the above cancellation and refund policy, should be directed to the group leader of the trip. If the issue is not resolved and further attention is required, a refund request must be directed to Thread Caravan in writing within 30 days of last day of the trip. Whether a Trip Participant is entitled to any refund, credit, or other form of compensation for his/her complaint, is within the sole discretion of Thread Caravan.